Dealing with aggressive behavior comes as a mandatory part of the job of a Security Guards officer.
This is why it becomes mandatory for Security Agency in Delhi to train their Security guards officers to identify aggressive behaviour of transpassers,visitors or people they are interacting with.
There is no escape to the fact. It is important for every security officer to be able to identify aggressive behavior even in a crowd. The verbal and behavioral changes are clearly visible but the security officers need to know how to read the changes.
The job is not only restricted to the in-charge or the supervisor but is a must for every single security guard officer.
Aggression
Aggression is the term used for violent and hostile behavioral displays. The behavior comes with effects that can cause harm to the physical as well as a physiological imbalance to the person and others as well. The person suffering from aggression can attack the people and other surroundings in the environment with physical, verbal, or even physiological force and pressure.
This behavior can cause an outburst of a violent incident.
When we process aggression in mind, the only image that arrives is it’s physical out coming. But aggression is a lot more than just physical outbursts. There are so many other ways in which a person’s or a group’s aggression can take forms and cause serious damage to life and property.
Here is the list of nature aggression that can come up in.
- Physical
- Verbal
- Emotional
- Mental (psychological)
How Security Company in Delhi needs to help the guard’s officers to identify aggression?
Identifying aggression at the beginning stage is important to restrain it before it could cause damage. An untrained eye might fail to notice the changes aggression may bring. To assess the same, a security official should always remember the changes they may go through when they are themselves experiencing aggression.
However, this is not the only thing that would help them to restrain an aggressive person from causing trouble. To observe the changes a security person requires training. Here we have enlisted some of the changes a person goes through when experiencing aggression. This will help you identify and protect a person or a group from causing a major disruption.
Visible Physical Changes
| Rapid Breathing | Shaking |
| Sweating | Clenching of fists, teeth, and jaw |
| Hostility |
|
| High pitched voice | Verbal threats |
| Gestures of threatening | Flushed face and skin |
Visible behaviour changes
|
Bad aggressive posture
|
Change in tone of voice |
|
Shouting
|
Swearing |
|
Irritability
|
Feet stamping |
|
Banging or kicking things
|
Getting oversensitive |
|
Walking away
|
Coming too close |
| Name calling or insulting or using sarcasm |
Sexual or racial comments
|
| Emotional Abuse |
Abusive phone calls
|
If a person starts displaying the changes in their behavior, the security guard should be able to identify it. Then they should be able to inform the management and control the situation before it escalates to a higher level of damage by turning violent.
The situation can sometimes escalate before coming into notice. For undertaking such situations it is a must for every individual security officer to know de-escalation techniques. To ensure there are proper arrangements and communication the management should provide guards with equipment like handcuffs, walkie-talkie, whistle, etc.
How to respond to the situation?
Even a small little gesture or change can indicate the aggression in a person. This is why a security person should always be aware and alert to tackle such a situation and to identify the wrongdoer.
Here are some of the ways through which a security personal can affectively protect from any such out busts.
- Notice and identify people who pose as potential threats.
- Calculate the risk in the situation.
- Use de-escalation techniques
- No mistakes and carelessness in documenting the event.
- Check on hazards if any and take them out
- Should be understanding and display empathy
- Never to take hostility personally
- Be alert and controlling on the self reaction on aggression
- Staying and keeping others calm
- Present a non-threatening, open stance
- Making eye contacts but not scaring others
- Never show poser to the citizens and workers, but respect.
IPRA has been in the industry for years. With the experience of a veteran and skills and ability of youth, IPRA focus entirely on giving the right training to its security experts. The training also includes identifying the culprit and catching him or her before the destruction even could begin. We make sure our guarding officers are educated enough on all the aspects that can come out as a potential danger to the public or the organization the guards are working at.
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